Privacy & Cookie Policy

1. Introduction

We are committed to safeguarding your privacy and ensuring transparency. This policy outlines our approach to data protection and applies to all users of the Service, whether in the UK or internationally.

2. Data We Collect

We collect the following categories of data:

• Account Information: Name, email address, company name, job title, and contact details provided during sign-up or support requests.
• Compliance & Logbook Data: Information you input or upload, such as inspection logs, maintenance records, and compliance details for fire and security systems.
• Usage Data: Details about your interaction with Compli, including IP address, browser type, device information, and pages visited.
• Payment Information: Billing details processed securely via third-party providers (e.g., Stripe). We do not store sensitive financial data.
• Cookies & Tracking Data: Data collected via cookies and similar technologies (see Section 4).

3. How We Use Your Data

We use your data to:

• Deliver and improve Compli’s core features (e.g., compliance tracking, logbook management).
• Process payments and manage subscriptions.
• Communicate with you about updates, support, or compliance reminders.
• Monitor and enhance security (e.g., detecting unauthorised access).
• Analyse usage trends (anonymised where possible) to optimise the Service.

4. Cookies & Tracking

We use cookies and similar technologies for the following purposes:

• Essential Functions: Enable login, authentication, and core functionality (cannot be disabled).
• Analytics: Track usage patterns via tools like Google Analytics to improve Compli.
• Personalisation: Save preferences, such as UI themes or language settings.
• Marketing: Measure ad performance (if applicable, e.g., tracking referral campaigns).

Managing Cookies: You can disable non-essential cookies via your browser settings or our [cookie preferences link, if implemented]. Note that disabling cookies may limit some features.

5. Data Sharing

We do not sell your data. We may share it:

• With trusted service providers (e.g., hosting, payment processors) under strict confidentiality terms.
• With your consent, such as sharing logbook data with regulators or building management.
• To comply with legal obligations or protect our rights (e.g., responding to lawful requests).

6. Data Security

We use industry-standard measures (e.g., encryption, access controls) to protect your data. However, no system is fully immune to breaches, and we cannot guarantee absolute security.

7. Data Retention

We keep your data only as long as needed to provide the Service, meet legal obligations (e.g., UK GDPR record-keeping rules), or fulfil this policy’s purposes. You may request deletion, subject to applicable laws.

8. Your Rights

Under UK GDPR and similar laws, you may:

• Access, correct, or delete your data.
• Restrict or object to processing.
• Opt out of marketing emails.

Contact us at info@ravsispal.com to exercise these rights.

9. International Transfers

If you’re outside the UK, your data may be transferred to our servers (e.g., in United Kingdom, USA, Ireland). We ensure compliance with UK GDPR for such transfers via safeguards like Standard Contractual Clauses.

10. Changes to This Policy

We may update this policy as needed. Changes will be posted here with an updated "Last Updated" date.

11. Contact Us

Questions? Reach us at info@ravsispal.com.